Our Accessibility
This policy applies to United States credit card customers. For non-United States Premier Credit Card customers, please contact your HSBC Premier Relationship Manager for questions or concerns about the accessibility of our services.
Capital One Card Services is committed to providing reasonable accommodations to persons with disabilities. We offer a variety of auxiliary aids and services to ensure effective communication with our customers, including reader services, large-print documents, and accessible on-line versions of printed materials. Additional auxiliary aids and services will be provided when necessary to ensure effective communication with a customer.
If you have a disability that interferes with your ability to access our services, please contact Capital One Card Services by telephone at 866-535-2964, by calling the TDD number on your statement or by using our TDD directory or by clicking on the Accessibility Contact Form. You also may submit an accommodation request by mail to Capital One Card Services, PO Box 5265 Carol Stream, IL 60197-5265. We will respond to your request promptly, and in no event more than ten business days after the request is made. No fee or charge will be imposed for any auxiliary aid or service or other accommodation provided on account of disability.
Should you have any complaints about the accommodation process or the accommodation provided to you, please contact us:
- by telephone at 866-535-2964
- by calling the TDD number on your statement or by using our TDD directory
- by using our Accessibility Contact Form
- or by mail:Capital One Card Services
P.O. Box 80026
Salinas, CA 93912
